CUSTOMER CARE

常见问题

Frequently Asked Questions

Answers about the cultural report, USD $60 design reservation, staged payment, hand production and delivery.

01

What does the USD $60 reservation include?

It starts the cultural report, designer review and two curated design directions. If you choose a product tier, the full USD $60 is credited toward that tier.

02

When does production begin?

After you confirm a direction, materials and tier, you pay only the amount needed for cumulative payment to reach 30% of the tier price. Production begins after that payment clears.

03

When is the final balance due?

After you review and approve the finished-product photos and video, the remaining 70% plus USD $50 shipping becomes payable.

04

Does the report predict outcomes?

No. It is a cultural and artistic self-reflection experience used to guide product design. It does not diagnose, heal, predict or change fortune.