Returns & Exchanges

No voluntary change-of-mind returns

Orient Qi currently sells through a made-to-order workflow and does not offer a voluntary return or exchange for change of mind, preference, natural variation within the approved description, or other non-quality reason. Where mandatory local law nevertheless grants a withdrawal right, the buyer pays return shipping unless that law requires otherwise.

Customized and made-to-order products

After customization or production begins, a customized, personalized, engraved, sized, or made-to-order product cannot be returned or exchanged for change of mind. This exception does not apply to a verified defect, shipment damage, wrong item, material non-conformity, or a mandatory legal right.

Photo and video approval

Before dispatch, the buyer receives photographs and a video and confirms the style, arrangement, and visible condition once for that order. Approval means those visible features are accepted. It does not waive remedies for hidden defects, damage occurring in transit, or a product materially different from the approved record.

Quality, damage, or incorrect item

The parcel asks the buyer to record one continuous opening video showing the sealed parcel, label, packaging, and product. For a quality, damage, or wrong-item claim, contact Orient Qi as soon as possible, preferably within 7 calendar days, and include the order number, opening video, and clear photographs. This evidence request and preferred period do not remove or shorten any non-waivable statutory right.

For a verified defect, shipment damage, wrong item, or material non-conformity, Orient Qi will provide an appropriate repair, replacement, price reduction, or refund. Reasonable authorized return shipping for a verified seller-responsible issue is paid or reimbursed by Orient Qi.

Return authorization and refund

Request authorization before sending anything. The return address and instructions are supplied for the specific order; unsolicited parcels may be refused. If a non-quality return is required by mandatory law, the buyer is responsible for secure tracked return shipping, customs documents, and loss risk until receipt unless that law requires otherwise.

After an authorized return is received and inspected, an approved refund is initiated to the original payment method, normally within 7 business days. The payment provider may require additional posting time.

Mandatory consumer rights

This policy does not limit rights that cannot be waived under the law applicable to the buyer. Where local law provides a longer guarantee, a different withdrawal rule, or a cost-free remedy for non-conforming goods, that law controls.