Terms of Use

Operator and acceptance

Orient Qi is operated by 南京物与心文化科技有限公司, registered at 南京市江北新区盘城街道板桥社区跃进西路1号117室, China. By submitting an order, you confirm that you are legally able to contract and that the order, delivery, and personalization information is accurate.

For new orders paid through Stripe, Qayvi LLC is the seller and is responsible for delivery, refunds and customer support. Its public support address is 30 North Gould Street, Ste N, Sheridan, WY 82801, US. For PayPal orders, the seller remains 南京物与心文化科技有限公司. The seller for your chosen payment method is disclosed before payment and recorded with your order. Contact the responsible seller through our Contact page (/info/contact) or reply to your order email. These addresses are not return addresses; request return instructions before sending an item.

An order is accepted only after successful payment authorization and an order-confirmation notice. Orient Qi may reject or cancel an order for unavailability, pricing error, suspected fraud, unlawful use, or an unsupported delivery destination, with any captured payment returned.

Products and natural variation

Bracelets are made to order. Natural materials may vary in color, pattern, texture, translucency, and small dimensions. Screen colors and lighting may also differ. Variations within the description, disclosed tolerances, and the buyer-approved pre-shipment record are not defects.

Finished-product photographs are created after an actual buyer starts the service and approves the resulting design. Buyer-specific photographs or videos are not published for general marketing without an appropriate right or permission.

Staged payment and monthly capacity

Confirm the design, materials and tier; no production payment is required. Engraving takes place only after final payment and engraving-text confirmation.

Reserve design for USD $9.90, fully credited toward the chosen tier. Confirm the design, materials and tier without a production payment. After approving the finished piece, pay the remaining product price; engraving begins only after the balance clears and engraving text is confirmed, followed by shipment. Custom shipping is included.

Design and finished-product approval

Orient Qi first confirms the proposed design with the buyer. After production, Orient Qi sends photographs and a video showing the completed order's style, arrangement, and apparent condition. The buyer must expressly confirm that the style and visible quality are acceptable before the final-balance link is issued.

Approval locks the visible style and arrangement for that order. It does not waive rights relating to hidden defects, shipment damage, the wrong item, or a material failure to match the approved record.

Price, shipping, tax, and customs

Custom orders include shipping to supported destinations. Ready-made shipping is quoted at checkout. Applicable duties, taxes and clearance charges are separate; taxes legally collected by Orient Qi appear at checkout. Unsupported destinations are cancelled without undisclosed surcharges.

Cultural report

Any personalized report is a cultural self-reflection and entertainment product. It is not medical, mental-health, legal, financial, investment, or other professional advice and does not promise prediction, healing, fortune-changing, or supernatural results. Important decisions should be made with qualified professionals.

Cancellations, returns, and delays

The USD $9.90 reservation is credited toward a chosen product tier. You may cancel for a reservation refund before design work starts. Refunds for services already performed depend on the disclosed service scope and applicable law. Selecting a design does not require a production payment. Customized products do not accept change-of-mind returns or exchanges. Defects, transit damage, wrong items, differences from the approved design or description, non-delivery and mandatory legal remedies remain covered.

If shipment cannot occur within the promised period, Orient Qi will request consent to a revised date or offer cancellation and a refund as required by applicable law.

Fair use and mandatory rights

Do not misuse the site, interfere with security, submit unlawful content, or copy Orient Qi content beyond legally permitted use. To the maximum extent permitted by law, liability excludes indirect or unforeseeable loss. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.