CUSTOMER CARE
常见问题Frequently Asked Questions
Answers about the cultural report, USD $60 design reservation, staged payment, hand production and delivery.
What does the USD $60 reservation include?
It starts the cultural report, designer review and two curated design directions. If you choose a product tier, the full USD $60 is credited toward that tier.
When does production begin?
After you confirm a direction, materials and tier, you pay only the amount needed for cumulative payment to reach 30% of the tier price. Production begins after that payment clears.
When is the final balance due?
After you review and approve the finished-product photos and video, the remaining 70% plus USD $50 shipping becomes payable.
Does the report predict outcomes?
No. It is a cultural and artistic self-reflection experience used to guide product design. It does not diagnose, heal, predict or change fortune.