CUSTOMER CARE

常见问题

Frequently Asked Questions

Answers about the cultural report, USD $9.90 design reservation, staged payment, hand production and delivery.

01

What does the USD $9.90 reservation include?

It starts the cultural report, designer review and two curated design directions. If you choose a product tier, the full USD $9.90 is credited toward that tier.

02

When does production begin?

Confirm the design, materials and tier; no production payment is required. Engraving takes place only after final payment and engraving-text confirmation.

03

When is the final balance due?

After finished-piece approval, pay the product price minus the USD $9.90 reservation. Engraving follows cleared payment and confirmation of engraving text, then shipment. Custom shipping is included; applicable import charges remain separate.

04

Does the report predict outcomes?

No. It is a cultural and artistic self-reflection experience used to guide product design. It does not diagnose, heal, predict or change fortune.