CUSTOMER CARE
常见问题Frequently Asked Questions
Answers about the cultural report, USD $9.90 design reservation, staged payment, hand production and delivery.
What does the USD $9.90 reservation include?
It starts the cultural report, designer review and two curated design directions. If you choose a product tier, the full USD $9.90 is credited toward that tier.
When does production begin?
Confirm the design, materials and tier; no production payment is required. Engraving takes place only after final payment and engraving-text confirmation.
When is the final balance due?
After finished-piece approval, pay the product price minus the USD $9.90 reservation. Engraving follows cleared payment and confirmation of engraving text, then shipment. Custom shipping is included; applicable import charges remain separate.
Does the report predict outcomes?
No. It is a cultural and artistic self-reflection experience used to guide product design. It does not diagnose, heal, predict or change fortune.